We are looking for a Helpdesk Support Specialist to join our IT modern workplace team based in Milan Italy.

About Barentz

Barentz is the global specialty ingredients solution provider. The company sources branded specialty ingredients from leading manufacturers worldwide and its ingredient experts provide value-added technical support which includes pre-mixing, blending, ingredient formulation and ingredient testing from its state-of-the-art, customized formulation centers and application laboratories in EMEA, Americas and Asia-Pacific.

Established in 1953, Barentz has operations in more than 70 countries with a strong presence in Europe and North America, and a rapidly growing network in Latin America and Asia-Pacific. With a turnover of €2.4 billion, the company employs over 2,700 people worldwide and serves more than 27,000 customers. For more information, visit: www.barentz.com

At Barentz, our core values are the foundation of our success. They unite and inspire us, define our identity, and guide our daily efforts. We are one team with one goal, driven to achieve greatness together! Our core values: One Team, Knowledge Driven, Strong Partners, Entrepreneurial, Change and Integrity. If you’re passionate about these values and ready to make a difference, we want you on our team! Apply now and be a part of our exciting journey to achieve our purpose!

About the role

What you will do and have done:

  • Knowledge of ITSM concepts or the ITIL 4 framework (ITIL 4 Foundation certification preferable)
  • You perform your work as tickets in the global ITSM tool and you ensure that knowledge is captured, shared, and understood by the team.
  • You contribute to process optimization.
  • You collaborate on solution design and implementation.
  • Microsoft Windows 10 and 11. Deploy and Maintain systems and diagnose user issues.
  • Ensure company policies and standards are adhered to, and that our standardization efforts are achieved.
  • Printer deployment and diagnosis of user printing issues.
  • Responsible not only for the Italian office, but also, as the rest of the team for other locations on a remote, or site visit basis.
  • Occasional Travel within the EMEA region.
  • Maintain an accurate asset register of devices and licenses within your region and work across the full asset lifecycle.
  • Maintain accurate user information in core systems.
  • Maintain other solutions such as video conferencing equipment.
  • Collaborate with team members on: On-Premises to Cloud migrations; Microsoft 365 Administration; Entra ID – Create Mutate and Offboard accounts and licenses; Teams; SharePoint; Intune – Understanding of App deployment, and configuration policies.
  • Work with the security team to address vulnerabilities in your immediate environment.

About you

You’re an experienced IT generalist with at least five years of professional experience in a corporate setting.

  • You’re passionate about staying ahead of the curve, ready to evolve your skills and specialize in areas that will shape the future of IT in 2025 and beyond.
  • On your first day with the Modern Workplace team, you’ll immediately contribute to end-user computing, assist with limited system administration (supported by the broader team), and get involved in networking activities.
  • As the go-to IT resource for a medium-sized office, you’ll operate across both first- and second-line support.

At Barentz, we thrive on knowledge and embrace innovation. You'll have the opportunity to grow and specialize further in areas like Enterprise Networking, Microsoft 365, or Azure, all while aligning with our exciting business transformation initiatives and your own career aspirations.

Requirements:

  • Professional IT certifications
  • Proficiency in Italian and English

Soft Skills:

  • Team player
  • Strong communicator

Why Barentz?

Join Barentz, a global leader with a warm, inclusive culture and a “One Team, One Goal” mentality. We're not just a company; we’re a community that supports each other’s growth and success.

Competitive Compensation: including a bonus structure that rewards your contributions.Inspiring Work Environment: Be part of a multinational company at the forefront of a fast-growing, innovative industry.Flexible Work Options: Benefit from a flexible and hybrid working environment that supports work-life balance.

Interested?

If you’re excited by what you’ve read and eager to be part of our journey, we’d love to hear from you! Please send your resume by clicking the apply button. For any questions about this position, feel free to contact Jill.Lan@barentz.com.

Job ID: No.172

Apply