We are looking for a Sales Support Coordinator to join our Human Nutrition team based in Hoofddorp Netherlands.

About Barentz

Barentz is the global specialty ingredients solution provider. The company sources branded specialty ingredients from leading manufacturers worldwide and its ingredient experts provide value-added technical support which includes pre-mixing, blending, ingredient formulation and ingredient testing from its state-of-the-art, customized formulation centers and application laboratories in EMEA, Americas and Asia-Pacific.

Established in 1953, Barentz has operations in more than 70 countries with a strong presence in Europe and North America, and a rapidly growing network in Latin America and Asia-Pacific. With a turnover of €2.4 billion, the company employs over 2,700 people worldwide and serves more than 27,000 customers. For more information, visit: www.barentz.com

About this role

Job Purpose

Giving relevant support to Sales Managers/Directors/Division Managers (administrative) and customers (B2B) (order management service) during and after the sales process, to ensure effective sales process flow and customer satisfaction in alignment with the overall sales strategy. This position offers the opportunity for career development and advancement within Barentz, with potential growth in various directions depending on individual performance and company needs.

Tasks and responsibilities

• Proactively managed customer order management, forecast management, and sales contract management.
• Supporting Sales Manager in keeping CRM up-to-date support by creating and maintaining business opportunities and customer sample requests
• Support the Local Principal Manager with administrative tasks related to business reporting to the principals.
• Help customers with order quoting, order processing, order fulfillment, order review, order entry, order dispatch & support, etc.
• Ensure timely release of orders and fulfillment of pre-established standards and policies to achieve customer satisfaction.
• Monitor and resolve order issues and processing errors.
• Use a computerized system to gather information and confirm sales prompted by incoming calls.
• Respond to routine inquiries (such as address changes, delivery delays, etc.) by referring customers to published materials, secondary sources, or more senior team members.
• Enter text lines to stock items and approve/sign off calculations.
• Collect and send related documents to Sales, Supply Chain, or QA.
• Register and manage Non-Conformity Incidents.
• May promote products/services and have pricing responsibility but does not have a sales quota.
• Supporting Sales manager in the set-up of account plans, middle and long term.
• Collaborate with teammates and work towards closing deals.
• Collect and update market info in CRM to support today's and future business.
• Correct data processing in CRM / Scala (ERP) and keeping this data up to date.
• Respect ISO and QA procedures.

Critical results

• Administrative support to Sales Managers/Local Principal Managers/ Directors/Area Managers.
• Order Management Customer Service.
• Strong customer relationships B2B.
• High customer satisfaction.
• Correct and accurate sales order/data processing and reporting in CRM.
• Understand how to identify customer needs and translate them into Barentz procedures.
• Team player with good social skills.
• Stress-resistant and flexible working attitude.
• Solution-oriented and result-oriented work.
• Being able to prioritize different activities.
• Quick switching in urgent situations, flexibility is required.