We are looking for a Sales Support Coordinator to join our Personal Care team based in Zaventem, Belgium.

About Barentz

Barentz is the global specialty ingredients solution provider. The company sources branded specialty ingredients from leading manufacturers worldwide and its ingredient experts provide value-added technical support which includes pre-mixing, blending, ingredient formulation and ingredient testing from its state-of-the-art, customized formulation centers and application laboratories in EMEA, Americas and Asia-Pacific.

Established in 1953, Barentz has operations in more than 70 countries with a strong presence in Europe and North America, and a rapidly growing network in Latin America and Asia-Pacific. With a turnover of €2.4 billion, the company employs over 2,700 people worldwide and serves more than 27,000 customers. For more information, visit:www.barentz.com

At Barentz, our core values drive our success: One Team, Knowledge-Driven, Strong Partners, Entrepreneurial, Change, and Integrity. We are one team with one goal – to achieve greatness together! If you’re passionate about these values and ready to make a difference, we want you on our team!

About this role

Job Purpose

Giving relevant support to Sales Managers (administrative) and B2B customers and suppliers (order management service) during and after the sales process, to ensure effective sales process flow and customer satisfaction aligned with the overall sales strategy.

Critical results

• Administrative support to Sales Managers in the Personal Care division
• Order Management Customer Service: correct sales order/data processing and reporting in ERP/CRM – solid computer skills are essential.
• Understanding customer needs and translating them into Barentz procedures
• Building and maintaining strong customer relationships; high B2B customer and supplier satisfaction
• Efficient coordination between different company departments
• Contributing to the continuous improvement process
• Achieved KPIs
• Team player with good, social skills, stress-resistant, and flexible working attitude
• Solution- and result-oriented work, being able to prioritize different activities.
• Ability to switch quickly in urgent situations; flexibility is required.

Tasks and responsibilities

• Supports sales manager in the set-up of account plans, middle and long-term, forecasts, calculations, pricing, and offers.
• Collaboration with team members to work towards closing deals.
• Operational customer support to help clients with order quoting, order processing, order fulfillment, order review, order entry, order dispatch,h and support.
• Monitor customers’ contracts and communication concerning sales forecasts for customers.
• Ensure timely release of orders and fulfillment of pre-established standards and policies to achieve customer satisfaction.
• Monitor and resolve order issues and processing errors.
• Like to have customers on the phone.
• Use a computerized system to gather information and confirm sales prompted by incoming calls.
• Respond to routine inquiries (such as address changes, delivery delays, etc.) by referring customers to published materials, secondary sources, or more senior team members.
• Enter text lines to stock items and approve/sign off calculations.
• Collect and send related documents to Sales, Supply Chain, or QA.
• Register and manage Non-Conformity Incidents.
• Collect and update market information in CRM to support today's and future business.
• Respect ISO and QA procedures.
• Achieve KPIs.