Time critical

Examples to show you how our customer service team reacts promptly to customers’ needs. 

CHALLENGE: To deal quickly and effectively in responding to numerous inquiries for essential

documentation which is necessary to support the regulatory filings and drug registrations of our customers. We recognize that these are time critical and any delays in providing this information is both frustrating and costly.

SOLUTION: Some additional Quality and Regulatory documentation was required urgently by the FDA during an inspection at the customer’s manufacturing site. We were able to meet the customer’s needs by supplying all the required information quickly.

The Barentz logistics team and transportation partners adapt to changing timelines with speed and efficiency.

CHALLENGE: Customer received approval on their NDA submission from the regulatory agency sooner than expected and therefore had an imminent need to manufacture and launch the product.

SOLUTION: Expedited delivery of raw material was available from stock maintained in a local warehouse. The customer was then able to immediately bring forward the production program. 

Knowledge critical

Similarly, our technical team can advise on customer formulation and manufacturing challenges.

CHALLENGE: The customer was evaluating a non-animal origin gelling agent for inclusion in a nutraceutical product to obtain a ‘free label’ claim.

SOLUTION: We suggested several different approaches to provide a resolution to the customer, including:

• an option to use a suitable alternative product from our extensive portfolio
• another equally viable commercially available product
• a more fundamental formulation modification based on supporting literature evidence

Upon review of the options available to them, the customer subsequently conducted a comparison study and determined that the alternative product from the Barentz portfolio proved to be the best decision for them.